Last Updated: 19/09/2025
Herts Heritage Building and Roofing Limited (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal data when you visit our websites.
This policy applies to the following websites:
• https://www.hertsheritage.com
• https://hertbeat.hertsheritage.com
• https://hb.hertsheritage.com
1. Information We Collect
1.1 Personal Data
Personal data is any information that can be used to identify you. We may collect and process the following types of personal data:
• Contact Information: Name, email address, phone number, and postal address when you complete forms on our websites.
• Account Information: Username, password, and related information where accounts are created.
• Communications: Information you provide when contacting us via forms, email, or support requests.
1.2 Usage and Technical Data
We may also collect technical and usage data, which may include IP address, browser type, operating system, referral source, pages viewed, and time spent on the website. This data may constitute personal data under applicable data protection law.
2. How We Use Your Information
We use personal data for the following purposes:
• To provide, operate, and maintain our services.
• To improve, personalise, and expand our websites and services.
• To understand and analyse how our websites are used.
• To respond to enquiries and provide customer support.
• To communicate with you where you have requested information or opted in.
• To protect our websites, services, and users from fraud and security risks.
2.1 Legal Bases for Processing
We process personal data in accordance with UK GDPR and rely on the following legal bases, as applicable:
• Performance of a contract, where processing is necessary to provide services requested by you.
• Legal obligation, where processing is required to comply with applicable law.
• Legitimate interests, where processing is necessary for the secure operation and improvement of our websites (such as the use of necessary cookies).
• Consent, where you have provided explicit consent, including for non-essential cookies, analytics, and marketing communications.
3. Sharing Your Information
We do not sell your personal data. We may share data in the following circumstances:
• Service Providers: With trusted third-party suppliers who provide services such as hosting, analytics, IT support, or payment processing, acting under our instructions.
• Legal Requirements: Where disclosure is required to comply with legal obligations, court orders, or lawful requests from authorities.
All third-party service providers are required to protect your data and use it only for specified purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect personal data. While we strive to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.
6. Your Data Protection Rights
You have rights under UK data protection law, including:
• The right to access your personal data.
• The right to correct inaccurate data.
• The right to request deletion of your data, where applicable.
• The right to restrict or object to processing.
• The right to withdraw consent at any time, where processing relies on consent.
To exercise your rights, please contact us using the details in Section 11.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to ensure our websites function correctly, analyse usage, and enhance user experience.
Cookies are small text files stored on your device when you visit a website. They help recognise your device and store information about your preferences or previous actions.
7.1 Types of Cookies We Use
Necessary Cookies These cookies are essential for the operation of our websites and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
Performance Cookies These cookies collect aggregated information about how visitors use our websites, helping us improve performance and usability.
Functionality Cookies These cookies allow our websites to remember choices you make, such as language or login preferences, to provide enhanced features.
Advertising Cookies Advertising cookies are used to deliver relevant advertisements and measure campaign effectiveness. These may be set by us or third-party advertising partners.
7.2 Cookies Used on the Herts Heritage Websites
The cookies used may include:
• Google Analytics Cookies: Used to analyse website usage and visitor behaviour.
• Session Cookies: Used to maintain your session as you navigate the website.
• Functional Cookies: Used to remember preferences and settings.
• Third-Party Cookies: Set by services such as embedded media (e.g. YouTube), social media tools, or advertising platforms.
Third-party cookies are governed by the respective third-party privacy policies.
7.3 Cookie Consent
When you first visit our websites, you will be presented with a cookie banner providing options to accept or manage cookie preferences.
• Necessary cookies are always enabled.
• Performance, functionality, and advertising cookies are only set if you provide explicit consent.
You can change or withdraw your consent at any time via cookie settings or your browser controls.
7.4 Managing Cookies
Most browsers allow you to manage cookies through their settings, including blocking or deleting cookies or receiving alerts when cookies are used.
Further guidance is available at: www.aboutcookies.org
Please note that disabling cookies may affect website functionality.
8. International Data Transfers
Where personal data is transferred outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legally approved mechanisms.
9. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this policy or how we handle personal data, please contact:
Herts Heritage Building and Roofing Limited Unit 9 Grosvenor Way London, E5 9ND
Support@hertsheritage.com 020 8806 3489
